Refund policy
We do not accept returns or exchanges for change of mind, as our posters are printed on demand specifically for you.
However, we will replace any item that arrives defective or damaged at no additional cost.
1. Claim period
You have 30 days from the date you receive your order to report any issue (defective item, damaged in transit, printing error, or incorrect model).
2. Eligibility for replacement
To be eligible for a replacement, you must:
- Contact us at contact@vivariom.com with your order number.
- Provide clear photos of the defect, the packaging, and the shipping label.
- Keep the product and packaging until our team confirms the next steps.
3. Accepted cases
We will offer a replacement or a full refund in the following situations:
- Printing or manufacturing defect.
- Product damaged during shipping.
- Wrong model, size, or artwork compared to your order.
4. Non-accepted cases
We cannot offer returns or refunds for:
- Change of mind or customer ordering error (e.g., wrong size or design chosen).
- Minor variations in color or cropping compared to the website images (these are normal in printing).
- Customized products made to your specifications, unless there is a defect or our mistake.
5. Damaged or defective products
If your item has an issue, please contact us immediately at contact@vivariom.com with all required proof.
Once validated, we will either send a replacement or issue a full refund.
6. Refunds
If a refund is approved, it will be processed to your original payment method within 10 business days. Bank processing times may vary.
7. Legal exceptions – European Union
Under EU consumer law, you have 14 days after receiving your order to cancel it for any reason.
⚠️ This right does not apply to products made to order according to your specifications, such as our print-on-demand posters.